At Moza Skincare by Nature, we understand that each person’s skin is unique, and while many of our customers experience fantastic results, we acknowledge that it may not be the case for everyone. That’s why we offer a 40-day money-back guarantee if our products don’t provide you with the experience you deserve.
We believe in the effectiveness of our products, but we also recognize that skincare requires patience and time. Just like any skincare regimen, it may take a while to notice visible differences, especially if your skin has been experiencing issues for an extended period. It’s important to allow at least 28 days for the skin’s natural cycle to see the full benefits.
MONEY BACK GUARANTEE HOW DOES IT WORK?
If you are unsatisfied with your purchase, please reach out to us at info@moza.skin. We will make every effort to address your concerns and find a solution. If we are unable to resolve the issue, we will guide you through the return process for a refund.
Kindly note that you will be responsible for the postage costs associated with returning the product to us. We do not provide return labels. Additionally please allow a few days for the refund to be processed and reflected on your payment card.
Your satisfaction is important to us, and we strive to provide excellent customer service. We appreciate your trust in Moza Skincare by Nature, and we are committed to ensuring your experience with our products is a positive one.
If you have purchased our products from one of our authorised stockists, please make sure that they offer the Money Back Guarantee. Please note that we do not enforce the guarantee on them, so it is at their discretion to provide it. If you have made your purchase from a physical store, kindly contact that store directly to inquire about obtaining a refund.
If you have any additional questions or need further assistance, please do not hesitate to contact us. We are always here to help and provide support.